Privacy Policy

Last updated: 25 July 2026

Who we are

This website is operated by Radlett Cleaning and Property Maintenance, also referred to as RCPM, we, us or our.

Our website address is: https://rcpmgroup.com

You can contact us using:

Email: info@rcpmgroup.com
Telephone: 01727 326 100
Postal address: [Insert the business postal address]

For data-protection purposes, RCPM is the controller of the personal information collected through this website.

Information we collect

We may collect the following personal information when you contact us, request a quotation or submit a website form:

Your name
Email address
Telephone number
Property address or postcode
The type of property
The services you require
Details included in your message
Photographs or files you choose to upload
Your preferred contact time
Information about your organisation or property portfolio
Technical information such as your IP address, browser type and device information

Please avoid sending sensitive personal information through the website unless it is necessary for us to deal with your enquiry.

How we use your information

We may use your personal information to:

Respond to enquiries
Contact you about requested services
Prepare and provide quotations
Arrange property visits and work
Provide cleaning, maintenance and grounds-care services
Manage our relationship with customers
Maintain service and financial records
Prevent spam, fraud and misuse of the website
Protect and improve the security and operation of the website
Meet our legal, regulatory and accounting obligations

We do not sell personal information to advertisers or other organisations.

Our lawful bases for using your information

We process personal information only where we have a lawful basis.

When you ask us for a quotation or request information about our services, processing is generally necessary to take steps at your request before entering into a contract. The contract basis can apply where an individual asks a business to provide a quotation or take another step before a contract is agreed.

Where you become a customer, we may process your information as necessary to perform our contract with you.

We may also process information:

To comply with legal obligations, including accounting and tax requirements
For our legitimate interests in responding to business enquiries, administering our services, maintaining records, preventing fraud and protecting the website
With your consent where consent is specifically requested, such as for optional marketing communications or non-essential cookies

Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against your rights and freedoms.

You can withdraw consent at any time where processing is based on consent.

Contact and quotation forms

When you complete a contact or quotation form, we use the information you provide to understand your requirements and respond to your enquiry.

Your information may be stored:

Within the WordPress website
Within the website’s form system
In email messages sent to RCPM
Within customer, quotation or job-management records where your enquiry progresses

Providing the required form information is necessary for us to respond effectively. You are not required by law to submit a form, but we may be unable to provide a quotation or arrange work without sufficient contact and property information.

File and image uploads

Some forms may allow you to upload photographs or files relating to requested work.

Uploaded files may contain metadata, including the device used, creation date or location information. Remove embedded location data where you do not want it to be shared.

Only upload files that you are entitled to provide and that are relevant to your enquiry.

Cookies and similar technologies

Cookies are small files stored on your device. The website may use cookies and similar technologies for:

Essential website operation
Security and spam prevention
Remembering preferences
Displaying third-party content such as Google Maps
Measuring website performance, where analytics are enabled

Essential cookies may be used without consent where they are strictly necessary to provide the website or protect its security.

Non-essential cookies should not be placed until you have provided consent through the website’s cookie controls. Website operators generally need to explain what cookies do and obtain active consent for non-essential cookies and similar technologies.

You can change or withdraw your cookie choices using the website’s cookie settings. You can also control cookies through your browser, although blocking essential cookies may affect how the website works.

A separate cookie policy may provide further information about individual cookies and their duration.

Cloudflare Turnstile

Our website forms use Cloudflare Turnstile to distinguish genuine users from automated spam and malicious submissions.

Cloudflare may process technical information relating to your device, browser, IP address and interaction with the security check. Turnstile is used to protect website forms from bots, and Cloudflare provides separate privacy information about its processing.

We use this information for our legitimate interests in protecting the website and preventing spam, fraud and abuse.

Google Maps

The contact page may display an embedded Google Map.

When the map loads, your browser connects to Google and may provide information such as your IP address, browser details, device information and the website domain. Google may also use cookies or similar technologies in connection with its embedded services.

Where required, the map should not load until you accept the relevant cookies or external-content setting.

Google processes information under its own privacy policy. Your interaction with the map is governed by Google’s terms and privacy practices.

Embedded content and external links

Pages may include content hosted by other providers, such as:

Google Maps
Social-media content
Videos
Reviews
External websites

Embedded content may behave as though you visited the third-party website directly. The provider may collect technical information, use cookies and record your interaction with its content.

External websites operate under their own privacy policies. RCPM is not responsible for the privacy practices or content of third-party websites.

Who we share information with

We may share personal information where necessary with:

Website and hosting providers
Email providers
Form-processing and website-security providers
IT and technical-support providers
Accountants, insurers and professional advisers
Employees, subcontractors and tradespeople involved in assessing or completing requested work
Payment providers, where applicable
Government bodies, regulators, courts or law-enforcement authorities where required by law

We only share information required for the relevant purpose.

Suppliers processing personal information on our behalf are expected to protect it and use it only in accordance with our instructions and applicable data-protection requirements.

International transfers

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we seek to ensure that an appropriate legal safeguard is used, such as:

UK adequacy regulations
The UK International Data Transfer Agreement
The UK Addendum to approved contractual clauses
Another safeguard permitted by data-protection law

Further information about applicable safeguards can be requested using the contact details above.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

Typical retention periods are:

Unsuccessful or general enquiries: normally up to 24 months after the last contact
Quotations: normally up to 24 months, unless the quotation leads to work or must be retained for a dispute
Customer, job, contract and payment records: generally for up to six years after the end of the customer relationship or transaction
Uploaded photographs and files: for as long as needed to assess, quote for, deliver or evidence the relevant work
Security and spam records: for a limited period appropriate to detecting and preventing misuse

We may keep information for longer where reasonably necessary to comply with law, resolve a complaint, establish or defend a legal claim or respond to an investigation.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss or destruction
Accidental disclosure
Alteration
Misuse

These measures may include access controls, software updates, secure hosting, anti-spam protection, backups and limiting access to people who require the information.

No internet transmission or storage system can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to erase your information
Ask us to restrict how your information is used
Object to certain processing
Receive certain information in a portable format
Withdraw consent where processing relies on consent
Complain about how your information has been handled

Some rights are subject to legal conditions and exceptions.

To exercise a right, contact:

info@rcpmgroup.com

We may need to verify your identity before responding.

Your right to object

You have the right to object to processing based on legitimate interests in certain circumstances. You also have an absolute right to object to the use of your personal information for direct marketing.

The right to object should be brought clearly and separately to people’s attention where relevant.

Marketing communications

We will not add you to an email or text-message marketing list merely because you requested a quotation.

Where we send optional electronic marketing, we will rely on an appropriate lawful basis and provide a straightforward way to unsubscribe.

You may ask us to stop marketing at any time by contacting us or using the unsubscribe option in the communication.

Children’s information

Our website and services are not directed at children, and we do not knowingly collect personal information directly from children through the website.

A parent or guardian should contact us on behalf of anyone under 18.

Automated decision-making

We do not make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

Spam and website-security systems may automatically assess whether a form submission appears malicious or automated, but they are used only to protect the website and its forms.